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Business > Customer Service > Software

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Call Center (78)
CRM (72)
Help Desk (172)

Web Pages

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Actricity - http://www.actricity.com/
Offers web-based software to manage customer relationship and networking the CRM processes in sales, marketing and service.

Aestiva - http://www.aestiva.com
Web-based solutions including help tickets, knowledge base, contact management, and email management.

Aexis - http://www.aexis.com/
Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications.

Blue Tahiti Software Ltd - http://www.bluetahiti.com/
Provider of analytical CRM systems. Innovative companies use our software to slash sales and marketing costs. News and events. Contacts.

Castle CRM - http://www.acastle.com/
Providers of CRM data integration solutions. Resource library, list of clients. Contacts.

Charter Continuum - http://www.charter-uk.com
Customer relationship management with software for handling customer feedback ensuring customer retention.

Chordiant Software - http://www.chordiant.com/home.html
Business process automation and customer service applications. Includes products, services, and clients.

Cloudgate, Ltd. - http://www.cloud-gate.com/
Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels.

CRM Software Solutions - http://www.crmsoftwaresolutions.info/
Provides information about customer relationship management for businesses.

CRM Technologies Ltd. - http://www.crmtechnologies.com/
Offering consultancy, design, programming, integration and training services, including relationship management solutions. News and contact details.

CRM4Insurance - http://www.crm4insurance.com/
Adding CRM and business workflow automation for customer service oriented enterprises to improve the corporate performace.

CScontact - http://www.cscontact.com/
Offers an online service that allows to create and maintain a constant contact with clients, staff and associates (no website required).

CustomerFAQs Solutions Ltd. - http://www.customfaqs.com/
Provides an online customer service support solution and web-based helpdesk, including knowledge base, call tracking, Dynamic FAQ, email management, live chat, and surveys. Demo. News. Contacts.

eAssist - http://www.eassist.com/
Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.

FrontRange Solutions - http://www.frontrange.com.au/
Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.

InterFAQs - http://www.interfaqs.com/
Featured automated FAQ system and knowledge base software. List of features, demo.

Knova - http://www.knova.com
Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.

Knowledge Base - http://www.knowledgebase.net
Multi-user system enhances self-service customer support, help desk operations, and document management applications.

LiveWire Logic - http://www.realdialog.com/index.html
Developers of RealDialog automated customer service solution for sales and support queries.

Medallia - http://medallia.com/
Provides turnkey customer feedback solutions. Product details, and company news.

Orasi Software, Inc. - IdeaScope - http://www.ideascope.com/
Features customer feedback management system to capture, monitor, and prioritize customer feedback. Also collect ides, comments, and suggestions.

PhaseWare, Inc. - http://www.PhaseWare.com/
Offers customer service application suite that consists of incident and knowledge management, customer web self-service, and business event management tools that automate the incident resolution process.

Practical Solutions Inc. - http://www.theservicesolution.com/
Offers a software package for service industry companies.

Precision - http://www.pcaonline.com/
Developer of help desk solutions.

Q-go - http://www.q-go.com/
Customer communications software based on natural language technology.

Querybot Systems - http://www.querybot.com/
Automated knowledge base and interactive FAQ systems intended for small businesses.

QueueVision Inc. - http://queuevision.com/
Specializes in the development of customer relationship management (CRM) and business process management (BPM) solutions for the healthcare industry. Company profile, products and contacts.

RaiderCSS - http://www.raidercss.com/
Provides real time web based Java customer support software and live help solutions.

Ransys Ltd. - http://www.ransys.com/
Offers enterprise feedback management system that enables medium and large sized intensive service organizations to monitor and improve customer satisfaction, retention, and loyalty by collecting customers’ feedback.

Rapid Stability Incorporated - http://www.rapidstability.com/
Provides custom software applications and solutions for customer service, help desk, CRM, security analysis with implementation and network marketing. Company profile, products and services. Contacts.

Respond UK Plc - http://www.respond-uk.co.uk/
Features complaints, feedback and customer service software solutions. List of services, case studies. Contacts.

ResponseTek Networks Corp. - http://www.responsetek.com/
Provides customer experience management solutions. Areas of expertise. Services offered. Contacts.

Satmetrix Systems - http://www.satmetrix.com/
Software and services company focused on customer experience management.

ScandiaCom - http://www.scandiacom.com
Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.

Simon Dutton Associates Ltd - http://www.paritor.com/
Products and services information. Features Paritor Software for the education sector: EnsembleXP.Net and SOLO.

Skywire Software - http://www.skywiresoftware.com/
Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process.

Square Systems Ltd - Opinion-8 - http://www.opinion-8.co.uk/
Offers automated customer survey system that provides real-time feedback and verbatim comments about customer service or employee satisfaction. Research methodologies include post contact IVR telephone, web and email questionnaires.

SupportSentry - http://www.supportsentry.com/
Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.

The Service Manager - TSM - http://www.theservicemanager.com/
Provides a job logging, dispatch and invoicing solution. Includes time sheets, stock control, maintenance contracts. Company profile, contacts.

Transversal Corporation Ltd - http://www.transversal.com/
Offers call centre knowledge management solutions. List of products. Contacts.

Tree Management Systems, Inc. - http://www.turftree.com/
Customer management software for tree, lawn, and landscape companies.

Ulysses CRM - http://www.qms-software.com
Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.

ViewsCast - http://www.synovate.com/viewscast/
Offers software solutions that provides real-time results to your customer or employee satisfaction, opinion, and preference surveys through a standard web browser. Online demo, contacts.

Vuechat - http://www.vuechat.com/
Web-based customer service solutions with webcam video.

Witness Systems - http://www.witness.com/
Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, partners.

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